• I don’t need the policy any more so can I cancel it?

  Yes you can cancel but due to the costs associated with setting up and cancelling these policies there will not be a refund payable if the cover has commenced. If the cover has not yet started we will provide a refund minus the admin fee of your policy. Please contact us via live chat should you need to cancel or find out more.Popular

• Can I extend the cover?

  If you need to extend your cover then you can simply purchase a new policy up to a maximum of a further 28 days. You will need to start the new cover at the expiry time of the current cover or in the future as we perform overlapping policy checks.Some readers

• I bought a policy which hasn’t started yet but I need to make a change?

  If the policy hasn’t started yet then you can cancel the policy via live chat (and receive a full refund minus our admin fee) and then start a new policy with the amended details.Some readers

• I bought a policy which has started but I need to make changes to it. Can I do that?

  Unfortunately once a policy is in force we are unable to make any changes to it.Few readers

• Can I reduce the length of time I need the cover for?

  No, unfortunately not. Short period policies run for the duration selected when you take out the policy.Few readers

• I got some of the details wrong on the policy like name spelling.

  Please contact us via live chat where we may be able to help. Generally no changes can be made on a short-term cover.Few readers

• I have a complaint about my policy. Who should I speak to?

  Please contact us via live chat initially, where we will do our best to resolve your issue. Complaints can also be sent to complaints@zixty.com and in writing to Head of Insurance Operations, Zixty Ltd, 10 York Road, London. SE1 7ND.Few readers