• I don’t think I need it after all, can I cancel it but keep the main cover in force?

  Only if the cover has not started. You will need to contact us via live chat to cancel. Please note an administration fee will be charged to cancel.Few readers

• What is Excess protection?

  Excess Protection is an additional optional cover that you can choose to add to your policy which reduces the overall excess you will have to pay in the event of a claim. Please bear in mind that you will need to pay your excess to your insurer and then claim back the relevant amount from our excess protection partner.Few readers

• Who is your breakdown provider?

  Call Assist is the Zixty rescue breakdown cover provider with access to over 3500 UK vehicle technicians. Average call out time is 44 minutes and 90% of calls are answered within 20 seconds. For breakdowns please call 01206 771 713Few readers

• Who is it provided by?

  Universal insurance are our Excess Protect insurance provider.Few readers

• I have already bought the policy can I add it now?

  No, the cover can only be purchased when you take out your Zixty insurance policy.Few readers

• Does Zixty Rescue breakdown cover me or the vehicle?

  This covers you as the driver of the vehicle insured with Zixty along with any passengers in the car with you. Please make a note of the what 3 words location within the sos section of the app to assist in locating you should you need assistance.Few readers

• Does breakdown cover include European driving?

  No Zixty rescue does not include european cover. Call Assist may be able to offer you a separate policy to cover european use.Few readers

• If I breakdown, do you cover recovery as well?

  Yes if you have purchased the Zixty rescue cover this includes nationwide recovery to an approved garage, home or if closer your onward destination, if the vehicle cannot be repaired at the roadside. Please make a note of the what 3 words location within the sos section of the app to assist in locating you should you need assistance. If you have purchased a Zixty Plus policy and not upgraded to the full breakdown cover then your recovery is limited to a 10 mile radius of the incident.Few readers

• How much of my excess does it cover?

  We offer a £250 excess protection policy. If you have purchased a Zixty Plus policy and not upgraded to the full excess protect cover then you will have a £100 excess protect cover included.Few readers

• I have a complaint about the way my breakdown was handled.

  Please contact Call Assist for any complaint about the breakdown cover their contact details are on the policy documents. Zixty may be able to assist via live chat.Few readers

• How do I make a claim on my excess protect policy?

  Details of how to make a claim are in the Excess protect policy documentation available via the app or the document portal.Few readers

• How much does it cost?

  The price is shown within the quote journey.Few readers

• Does my breakdown cover ‘At Home’ as well as ‘Roadside’?

  Yes if you have purchased Zixty Rescue this offers home assistance, nationwide recovery to a garage, home or if closer than home your onward destination and roadside assistance. Please make a note of the what 3 words location within the sos section of the app to assist in locating you should you need assistance. If you have purchased a Zixty Plus policy and have not purchased the full breakdown cover then this is limited to roadside assistance and a 10 mile recovery radius from where the incideFew readers

• What happens to my cover if I breakdown and my policy then expires?

  The policy will continue until the expiry date selected. If your main policy cover has expired and If required you will be able to take out a new policy. If your main cover hasn't expired but your car becomes undriveable we are unable to refund any premium for days of cover that weren't used. Please make a note of the what 3 words location within the sos section of the app to assist in locating you should you need assistance. Alternatively the claim line number can be found on your Zixty RescueFew readers

• How much does Zixty Rescue breakdown cost?

  The price varies on the length of time you need cover and can be seen when you get a quote.Few readers

• I have a complaint about the way my excess protect claim was handled.

  If the complaint is to do with the excess protection cover please contact Universal Insurance directly, their contact details are on the policy documents. Zixty may be able to assist via live chat.Few readers