> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://zixty.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have a complaint about the way my excess protect claim was handled.

If the complaint is to do with the excess protection cover please contact Universal Insurance directly, their contact details are on the policy documents. Zixty may be able to assist via live chat.