> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://zixty.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have a complaint about my policy. Who should I speak to?

Please contact us via live chat initially, where we will do our best to resolve your issue. Complaints can also be sent to complaints@zixty.com and in writing to Head of Insurance Operations, Zixty Ltd, 10 York Road, London. SE1 7ND.