> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://zixty.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I bought a policy which hasn’t started yet but I need to make a change?

If the policy hasn’t started yet then you can cancel the policy via live chat (and receive a full refund minus our admin fee)  and then start a new policy with the amended details.